Refund & Cancellation Policy

Last updated: 11 November 2026

1. 1. Rescheduling

   You can move your session to another available date and time, free of charge, if you tell us at least 24 hours before the scheduled start.

2. 2. Cancelling your session

   • At least 24 hours before the scheduled start: full refund.
   • Less than 24 hours before the scheduled start: the fee is not refunded. Where we can, we will offer you one alternative time instead.

3. 3. Missed sessions

   If you do not join the session within 15 minutes of the scheduled start and have not contacted us, the session is treated as delivered and the fee is not refunded.

4. 4. If we cancel

   If we have to cancel or cannot hold the session at the confirmed time, you can choose between a new time and a full refund.

5. 5. After the session

   Once the session has taken place, the fee is not refundable. If we do not deliver your written prescription, contact us and we will put it right or refund the fee.

6. 6. How refunds are paid

   Approved refunds are returned to the original payment method. They usually reach your account within 7 to 14 business days, depending on your bank or card issuer. Refunds are made in Bahraini Dinars (BHD).

7. 7. How to reschedule, cancel or request a refund

   Send us your name and booking reference. Email info@rxconsul.com or call +973 3384 3318, Sunday–Thursday, 9:00–18:00 (AST).

8. 8. Other services

   Marketing management, campaigns, strategy and e-commerce engagements are covered by the cancellation terms in their own written agreement.